Privacy Policy

Effective Date: May 4, 2025

This Privacy Policy explains how Rackmint (“we”, “our”, or “us”) collects, uses, and safeguards your personal information when you use our cloud infrastructure platform available at rackmint.com, which provides services such as Kubernetes clusters, virtual machines, and related tools.

1. Information We Collect

Account Information: Full name, email address, and payment details when you register for our services.
Usage Data: Metadata and logs related to infrastructure usage, cluster activity, and VM performance.
Support Data: Any communication you send us through emails, support tickets, or other channels.

2. How We Use Your Information

To operate and maintain our cloud infrastructure services.
To provide customer support and resolve technical issues.
To analyze system performance and improve our offerings.
To send important service updates and account notifications.

We do not sell or rent your data. We may share it with trusted service providers who assist us in delivering our platform, subject to strict data protection agreements.

4. Data Security

We implement industry-standard security measures, including encryption, firewall protection, and access controls to keep your data secure. That said, no system is infallible, and we encourage responsible usage of your credentials and API keys.

5. Data Retention

Your data is retained as long as your Rackmint account is active or as necessary to comply with legal, regulatory, or operational requirements.

6. Your Rights

You can access, update, or delete your personal data by contacting us at privacy@rackmint.com.

7. Cookies and Tracking

We use cookies and similar technologies to understand how you interact with our platform and to improve user experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will notify you via email or a prominent notice on our website.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at privacy@rackmint.com.